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LivePerson Agent Console

LivePerson Agent Console
  • #: 127948
  • Price: free ($0.00) In Apple Store
  • Category: Business
  • Updated: 2011-02-17
  • Current Version: 2.1
  • 2.1 (iOS 4.0 Tested)
  • Size: 1.10 MB
  • Language: English
  • Seller: Liveperson Inc.
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
  • © LivePerson inc.
  •  Add to Favorite apps

 

Description

New from LivePerson Labs: Agent Console for your iPhone/iPad.

Highlights:

- Monitor all visitors to your site in real time

- Get insight into visitor session information

- Chat live with any visitor on your site

- Accept chat requests from your visitors

- Proactively invite visitors to chat

- Handle multiple chats simultaneously

Please note this is a LivePerson labs application and as such, support for this application may be received through email at labagentsupport-lp@liveperson.com and the LivePerson Customer Community on a best effort basis. LivePerson reserves the right to discontinue the application at any time for any reason.

Support Email Address: labagentsupport-lp@liveperson.com

Please note that you must have an active LivePerson account in order to use this app. If you are not already a LivePerson customer, please visit our site to learn more about our solutions and chat with a Product Consultant: http://solutions.liveperson.com

What's New in Version 2.1

- Native Support for iPad
- Canned Answers in the iPad version
- Better multitasking support. Get notifications on chat request when the application is in the background. In case the application is in the background without chat activity for more than 9 minutes, you will be requested to activate it in order to keep it alive. If you will not do that, you will be logged out of the system. If you are out of duty, you can terminate the application in order to stop getting those requests. You don't need to uninstall the application to stop getting those requests.
- Bug fixes
- Change the login screen titles

Video Reviews

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Customer reviews

Write a Review

Rated 3/5 based on 3 customer reviews.

 

4/5 stars

re: how do I stop the nag

:
The popup notification appears if you keep the application in the background for more than 9 minutes. If you are not interested in maintaining the connection, you can cancel the popup the first time, and it wont appear again. Or you can remove the app from the multitasking bar. In this case, you wont receive new chat notifications until you reopen the app.

0/5 stars

Nag?

:
How do I stop the nag? If I am not logged in it keeps nagging me to log in and I don't see how to stop it other then removing the app

5/5 stars

Outstanding update

:
Wow...what an upgrade to last Year's edition. All of the fundamentals are now there, so that I can be online with my iPad anywhere and be available for chat with my clients. Love it, love it, love it.

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The information may be outdated (2011-04-14 14:02:55). For actual information go to iTunes

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